Multi-sourcing
The IT department of 10 years ago might well have expected
large-scale projects to be undertaken by a single supplier, but it is rare these
days for clients to ‘single source'. The complexity of the work and technology
involved means that it is increasingly hard for a single supplier to provide all
the expertise required in-house: instead, they are more likely to focus on those
areas of a project where their expertise is greatest and sub-contract other
aspects to other specialists. Moreover, clients looking for world-class
expertise - masters of one trade, rather than jacks of none - are better
informed about which supplier excels in which area. Pulling together and
managing consortia, especially where large-scale, complex programmes are
concerned, has become a key skill for clients and consultants alike.