Setting Up Shopand Setting
Prices
Setting up a consignment business is as simple as establishing
a selling procedure, writing up a contract, and then going out and finding
clients. And, as you can imagine, it's the finding clients bit that's most
difficult.
Create a Consignment Contract
All legitimate consignment resellers should create a contract
for their clients to sign. This contract spells out exactly what it is you are
and are not responsible for, and clarifies your legal position in terms of
ownership of the product.
Note
It goes without saying that you should be familiar with selling
on eBay before you dive headfirst into consignment selling. Clients expect you
to be the expertso you better have enough experience under your belt before you
start charging for your services. This is not a business model for the eBay
newbie. (In fact, the higher your feedback rating when you start out, the easier
it will be to attract clients.)
Your contract should include the following items:
-
The names and contact information for both parties (you and
your client)
-
The purpose of the contractthat you will offer the items owned
by the client for sale on eBay
-
A detailed listing of the merchandise to be consigned
-
The services you, the reseller, will
offerwriting the listing, taking photos, listing the item, managing the auction,
handling payment, packing the item, shipping the item, and so on
-
Who takes possession of the merchandise during the transaction
(typically you) and who retains ownership of the merchandise (typically the
client)
-
How and when the client can cancel the transaction
-
What happens if the item doesn't sell (relist, return the
merchandise to the client, whatever)
-
Who handles customer complaints and returns (probably you, but
not necessarily)
-
Fees
Obviously, both you and your client need to sign this contract
before you can begin the selling process.
Set Your Fee Schedule
As a consignment reseller, you make your money from the fees
you charge for your services. There are no set guidelines for these fees; you
can charge pretty much whatever you want, or whatever the market will bear.
First, consider establishing a flat fee of $5 or $10 for every
transaction, in addition to a selling commission. This fee, typically paid up
front, ensures that you get paid something whether the item sells or not. It
also helps to weed out the riff-raff; if clients have to pay a little up front
to get in the game, they might think twice about the salability of what they
bring to the table.
If you don't use a flat fee, consider only selling
higher-priced itemssay, items with a minimum bid of $10 or higher. Again, the
goal here is to avoid selling lower-priced items, in favor of more-profitable
higher-priced merchandise.
As to the selling commission, you'll find sellers charging
anywhere from 10% to 50% of the final selling price. For example, if you charge
a 25% commission, your fee is $25 if the item sells for $100.
You might also want to consider offering a sliding fee
schedule, with varying percentages for different price points. For example, you
might charge a 40% fee for items that sell for less than $50, a 30% fee for
items that sell over $500, and a 20% fee for items that sell over $5,000. The
goal here is to maximize the dollar amount of your commission; you charge a
higher percentage on lower-priced items (which generates a higher dollar fee), and
a lower percentage on higher-priced items.
Then you have all the various eBay and PayPal fees to consider.
Most consignment sellers pass on these fees to the client, in the form of
additional charges. This means that you'll charge back the client for eBay's
listing and final value fees, plus the PayPal or merchant credit card fees (if
any)in addition to your regular commission on the final sales price.
Consider Opening a Drop-Off
Location
Many consignment resellers work out of their home. If you go
this route, you'll either have to pick up items from your clients' homes or have
your clients drop off items at your home. While some clients might like this
homey touch, others might be a little nervous about dealing with a business that
doesn't look like a business.
A more professional (and more expensive) option is to rent your
own retail storefront for merchandise drop-offs. Chances are you'll attract more
clients with a drop-off location, and not only because your signage will provide
added visibility; many people will be more comfortable leaving their merchandise
at a retail location than at some stranger's house or apartment. You also get
lots of added space to store the consigned merchandise and conduct your
business.
The downside of this, of course, is you have additional
coststhe rent and utilities for your store, plus signage and the like. And
you'll pay those bills every month, no matter how much auction business you do.
But you don't need a big store, and it doesn't
have to be in a high-rent location. Any type of storefront or office space will
do.
Go the Franchise Route
Note
eBay calls a Trading Assistant with a drop-off location a Trading Post. To qualify for official Trading Post
status, you must offer a staffed drop-off location with regular hours, have a
feedback rating of 500 or higher (with at least 98% positive), and have achieved
Platinum PowerSeller status (monthly sales of at least $25,000).
Another option for the consignment reseller, one not available
for any other type of eBay business, is to buy into one of the several auction
drop-off franchise operations that are starting to bloom. With a franchise you
get lots of help getting started; the main office will help you choose a retail
site and negotiate your lease, plan your store layout, and market your
operation. You'll also get training and ongoing operations support, plus the
value of the franchise name. For all this, you pay a large upfront fee and a
percentage of your monthly revenues.
Is a franchise a good idea? Maybe, especially if you're new to
this or generally inexperienced in running a business. Maybe not, if you're an
experienced seller, know how to run a business, and prefer to work for yourself
(and keep all the profits yourself). If you're interested in doing the franchise
thing, definitely check out several different franchises, visit a few of the
stores, and talk to some of the franchise owners. Know what you're getting into
before you sign that first check.
Some of the more popular eBay drop-off franchises include
Remember, before you enter into any franchise agreement, do
your homework: check out the franchisor's finances and history, talk with other
franchisees, and compare franchise fees with other franchises. And it's worth
noting that the franchise route doesn't come with any guarantees. Of the seven
franchises I listed in the first edition of this book, three are no longer in
operationand six new ones have sprung up to take their place.