The Components of a Winning
Business Plan
Now that you have the outline of your business plan in your
head, let's look at how to translate your story into a written document.
Note
This chapter presents the type of bare-bones business plan you
need for a small eBay business. If you want to create a really serious business
planor a plan for a larger business opportunitycheck out my companion book,
Teach Yourself Business Plans in 24 Hours (2001,
Alpha Books).
In essence, you take your oral story and write it down, in a
logical order. The typical business plan is divided into several distinct
sectionseach of which maps to a part of your business story. What you have to do
is take the story you just told and sort it out into short sections that help
the reader understand just what it is your business is about.
Of course, your particular business plan can contain more or
fewer or different sections than presented here, but it should contain the same
informationbecause this information will describe and drive your new business.
If you were writing a business plan for a big corporation, each section might be
several pages long. For the purposes of your eBay business, though, think along
the lines of a few sentences or paragraphs instead.
You see, the length of your business plan document depends
entirely on your particular circumstances. If your business plan is solely for
your own personal use, you don't need to make it any longer or fancier than it
needs to be. It's even okay to write in bullets rather than complete sentences.
If you expect to present your business plan to others, by all means go a little
fancier and use proper grammar and punctuation. The key thing is to include all
the information necessary to get your points across.
Mission
The Mission part of the plan, typically just a sentence or so
long, describes your dream for your businesswhy you're doing what you're doing.
Although this is the shortest section of your plan, it is sometimes the most
difficult section to write. That's because many people find it difficult to
articulate the reasons why they do what they do.
Sometimes called a mission
statement, this section describes the whatwhat your business does and what you're trying to
achieve. Someone reading your Mission section should know immediately what your
business doesand what you don't do.
Using our ongoing example, a relevant mission statement might
be something like: "I intend to sell high-quality gift baskets to targeted
buyers on the eBay online auction site." It should not be "I plan to make a lot of money on eBay." That
isn't a very specific mission, and it certainly isn't market-driven.
Note
A mission is different from a goal in that a mission defines a
general direction, while a goal defines a specific target. A business will have
but a single mission, but can have many individual goals.
Opportunity
The Opportunity section, sometimes called the market dynamics or market
analysis section, describes the compelling reason for your business to
exist; in other words, it presents the market opportunity you've identified.
Typically, this section starts out by identifying the target market, sizing it,
and then presenting growth opportunities.
The goal of this section is to describe the market opportunity
you seek to pursue and to convince potential investors that it's a significant
enough opportunity to be worth pursuing. As such, this section will include
narrative text (you have to tell a story about the market) and some amount of
numerical data. Which data you choose to present, how you choose to present it,
and how you weave it into your narrative will determine the effectiveness of
this section.
When the Opportunity section is complete, the reader should
understand the basic nature of the market you choose to pursue, the size of that
market, the market's growth potential, and the types of customers who comprise
the market. You can obtain most if not all of this data by searching eBay for
similar types of merchandise or by browsing through relevant categories.
Why do you need to present market data in your business plan,
anyway? The answer is simpleto help you sell prospective lenders and investors
on your specific business strategy. You also need to realistically size the
opportunity for your own needs; you don't want to pursue merchandise categories
that aren't big or robust enough to achieve your financial goals.
In the case of our ongoing example, you might want to include
data on the number of similar auctions during a particular period, the average
selling price for these items, and the close rate (number of auctions that
result in a sale) for this category.
Note
Learn more about performing market research in Chapter 2, "Researching Your Business
Model."
Strategy
The Strategy section of your plan details how you'll exploit
that immense market opportunity described in the Opportunity section and puts
forward your potential eBay activities. This section typically includes
information about the products you'll be selling, as well as how you plan to
obtain and market these products. In essence, you want to describe the business
you're in, what you plan to sell, and how you'll make money. You'll probably
want to include some sort of timeline that details the major milestones you will
likely face in successfully implementing your new business.
For our ongoing example, you'd explain that you're selling gift
baskets (and maybe describe what a gift basket is), present where and how you're
obtaining your merchandise, describe how you'll be selling the items on eBay,
and then detail the selling price, cost, and profits associated with your
sales.
Organization and Operations
The Organization and Operations section describes your company
structure as well as the back-end operations you use to bring your products and
services to market. If your employee base consists of you and no one else,
that's okay; if you have plans to hire an assistant or two, throw in that
information. The key thing in this section is to describe your "back office,"
how you plan to get things done. That means describing how you'll create your
item listings, how you'll warehouse your inventory, and how you'll pack and ship
your merchandise.
In short, this section of your business plan is the place where
you detail how your business is structured and how it will work.
Strengths and Weaknesses
The Strengths and Weaknesses section is the last text section
of your plan. A lot of businesses don't include this section, but I think it's
well worth writing. In essence, this section lays bare your core competencies
and the challenges you facewhich are good to know before you actually go into business.
I like including strengths and weaknesses in a business plan,
for several reasons. First, summarizing your competitive advantages serves to
highlight those unique aspects of your business strategy. In addition, ending
the text part of your plan with a list of your strengths is a great way to wrap
things up; in essence, you provide a summary of the key points of your plan.
Finally, by detailing potential challenges you might face, you get the chance to
reassess the
reality of what you're about to attemptand to proactively address these issues
before they become real problems.
Note
Although everyone will want to see a few common financial
statements, know that different lenders and investors will have different
requirements in this regard. You may want to enlist the assistance of a
qualified accountant or financial advisor to help you prepare these financial
statementsand to prepare for any financial questions that may be asked of
you.
Remember, when you answer potential challenges with distinct
strategies, you turn your weaknesses into strengthsand present yourself as being
both realistic and proactive.
Financials
The final section of your business plan document is the
Financials section. This is the place where you present the financial status of
and projections for your business. Put simply, these are the numbersat minimum,
an income statement and a balance sheet. You'll want to include your current
statements (if your business is already up and running) and projections for the
next three years.
Whether you're borrowing money or trying to attract investors,
your potential business partners will want to know what size of business you're
talking about, how profitable that business is likely to be, and how you expect
to grow revenues and profits over the years. Your financial statements provide
that critical information. In addition, this section helps you come to grips
with the financial realities of what you plan to do.
In a way, the Financials section defines the goals you have for
your eBay business. The revenues and profits you project for future years are your company's financial goals; they're the
yardstick with which you'll measure the success of your business strategy over
the next several years.
When you're making your projections, you should make sure that
the numbers you forecast actually make sense. Is there a logic to the revenue
buildup over the period? Do the projected expenses make sense in relation to the
projected revenues? Are these numbers realistic? Are they achievable? Are they
comfortableto both you and to your investors?
Bottom line, do the numbers feel right?
Note
Don't know an income statement from a balance sheet? Then turn
to Appendix A, "Accounting Basics,"
for a brief financial refresher course.
Remember, the numbers you put together quantify your financial
goals. Once you accept them, you're committing yourself to running a successful
eBay business.  |