Obtaining Additional Exposure with
eBay Express
eBay Express (express.ebay.com) is an odd bird. As you can see in Figure 26.1, eBay Express is eBay's attempt
to provide a fixed-priced marketplace for buyers intimidated or otherwise put
off by the online auction process. eBay Express offers consumers the ability to
shop from multiple sellers yet pay via a single shopping cart and checkout.
Buyer peace of mind is enhanced by a special Buyer Protection Policy; payment is
via PayPal.
For sellers, eBay
Express really isn't a separate thing. That is, you don't explicitly list items
for sale on the eBay Express site. Instead, any fixed-price item or auction item
with the Buy It Now option that you have listed on the general eBay site or in
an eBay Store is automatically made available to eBay Express shoppers. When a
customer makes a purchase via the eBay Express checkout system, you're notified
the same way you would be if it were an eBay or eBay Stores purchase.
Listing Requirements
That's not to say that you don't have to meet some listing
criteria. After all, eBay Express is intended to be a "safer" marketplace than
the wild and wooly world represented by eBay auctions; they don't want a lot of
riff-raff clogging the virtual aisles with shoddy merchandise. To that end, if
you want your merchandise listed on eBay Express, you as a seller have to meet
the following requirements:
-
You must be a
registered U.S. seller (or a Canadian seller shipping from the U.S.).
-
You must have a minimum feedback score of 100, with at least a
98% positive rating.
-
Your feedback profile must be public.
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You must have a PayPal Premiere or Business account. (All eBay
Express payments are via PayPal.)
-
Your PayPal settings must be set to allow shipping to
unconfirmed addresses.
In addition, the merchandise you sell must meet these
requirements:
-
It must be listed on the eBay.com site, and it must be located
in the United States.
-
It must be listed in fixed-price, auction with Buy It Now
option, or eBay Stores inventory format.
-
The Item Condition field (New, Used, or Refurbished) must be
filled in.
-
You must use prefilled information when available.
-
All shipping costs (either flat or calculated) must be spelled
out in advance, and the appropriate listing fields must be completed.
-
The item listing must include a photo.
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The selling preferences for this item must allow shoppers to
pay by a single combined payment for their purchases.
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Post-sale, purchasing must be routed via eBay's checkout system
or a registered third-party service.
-
The price of the item must not exceed $10,000.
Assuming you fill in the right fields, most items you sell
should meet these criteria.
Listing on eBay Express
As I said, you don't have to do anything to have your item
listed on eBay Express. If an item meets the requirements, and if you meet the
seller requirements, the item will automatically be listed on eBay Express.
You can check to see if your items are listed on eBay Express
by going to search.express.ebay.com/merchant/ USERID. Replace USERID
with your own user ID, of course; the resulting page, like the one in Figure 26.2, will list all your items that
appear on the eBay Express site.
Shopping at eBay Express
An eBay Express
item listing looks a tad different from the same listing on the eBay auction
site. As you can see in Figure 26.3,
there's a lot more information at the top of the listing, including item
condition, quantity available, and shipping costs and information. Your standard
item description appears at the bottom of the listing; the customer makes a
purchase by clicking the Add to Cart button.
The purchase isn't complete, however, until the customer checks
out. All purchases (from multiple sellers) are stored in the eBay Express
shopping cart, shown in Figure 26.4. When
the customer clicks the Checkout button, all items currently in the cart are
officially purchased; the buyer's credit card is charged, and the sellers of
each item are notified of the respective sales.
Is eBay Express for You?
Here's the thing about eBay Express: If you're selling
fixed-price or Buy It Now items on eBay or in an eBay Store, you don't have any
choice as to whether those items appear on eBay Express. As long as you meet the
minimal seller and product requirements, your items will appear on both the
original site and eBay Express.
Note
eBay Express isn't available for all product categories. To be
specific, eBay Express doesn't include categories not covered by PayPal Buyer
Protection (such as eBay Motors), those that don't have Item Condition values,
or those where eBay's Category Managers have not yet worked out all the
necessary details. For a list of non-Express (eBay-only) categories, see pages.ebay.com/sell/itemcondition/list/.
In other words, if you want to sell on eBay Express, all you
have to do is create a fixed-price eBay listing or an auction with the Buy It
Now option, or enter that item as fixed-price inventory in your eBay
Store. You can't not list on eBay Express; as
long as you're selling fixed-price or Buy It Now items, you're a member of the
eBay Express retailer collective. (That's not entirely true; you can edit your
general selling preferences on your My eBay page to opt out completely of eBay
Express selling for all your listings.)
Caution
eBay Express search results return new products only. So if you
sell used merchandise, you'll be at somewhat of a disadvantage against other
merchants selling the same item new.
The good part of this is twofold. First, you get more exposure
for your items. Second, you don't have to pay for this privilege; any item
listed on eBay Express is subject to the standard eBay or eBay Stores listing
and final value fees only. Not a bad deal, overallmore exposure at no extra
cost.