For the end users of CI, the training process must not only be ongoing, but it should actually broaden over time. For these end users, experience shows that the key areas to be covered by such training are CI techniques and ethical and legal issues.

Here, the explicit goal is to use both these subject areas to make these end users of CI into better customers. Thus, the goals of this regular training are to control, and eventually eliminate, unreasonable client expectations. Such training is also a significant aid in preventing improper (i.e., unethical or even illegal), intelligence requests from these end users.