Products and Services

• product lines and services currently offered

• current and future applications of products and services

• depth and breadth of products and services currently offered

• analysis of new products and services, including impact on the market and on competition

• who makes decisions on new products and services and on what basis

• customer service policies and performance

• history of key products and services

• products or services likely to be introduced, changed, or eliminated in the near future

• channels of distribution, including strengths and weaknesses

• possible changes in distribution channels