Ongoing
Contact
The experiences of dozens of the world's best practice firms
in CI clearly indicates that the best CI emerges when the end user and the CI
professional have regular contact, scheduled and unscheduled, during the work on
the assignment. That way the end users can be involved at every stage of the CI
cycle, to a greater or lesser degree. The result is that the end users will
receive a superior intelligence product, particularly when the CI managers
realize this and take care to make sure that the end users continue such
involvement.
The need for ongoing contact during the assignment, as well
as the need to have face-to-face contact at the needs phase, means that the
best-performing CI units are closest to their end users, physically and
organizationally (see chapters 2 and 13).