CHAOTICVERSUS CHARISMATICWORK EXPERIENCE
A change from chaotic
work experience to the leadership provided by a charismatic leader creates
profound effects much like a change to bureaucracy. In this case a person
emerges who possesses many of the attributes associated with charismatic
leaders, such as: good interpersonal and verbal skills, a flattering and
seductive interpersonal relatedness, a firm vision and the drive to achieve it,
a willingness to discipline those who stray from the path and the development of
a loyal band of admiring followers. This leader not only promises to provide
clear direction and guide organization members in their work, he or she most
importantly promises to contain all the chaotic experience and establish
anxiety-allaying organizational predictability. The leader is expected to
command and control the organization and its members to create order.
Followership is more than expected, it becomes a patriotic duty or obligation.
In contrast, a change from charismatic work experience to chaos
signals a great deal of displeasure with the leader who has failed to
sufficiently contain the experience of anxiety that in part arises out of the
quality of interpersonal relatedness with the leader. The leader may have become
arrogant and disrespectful of others and pitted one individual or group against
another. The development of an in-group and the obligatory out-group often
splits and polarizes organizational experience, creating a sense of foreboding
when it comes to the relations between in- and out-group members. Things can get
out of control and the leader may not always be willing to intervene.
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