Three cultures that offer potential business advantage
|
Culture |
Descriptors |
|
Performance Culture |
achievement, accountability, focus, speed, delivery,
meritocracy, discipline, rigour |
|
Customer-Centric Culture |
customer focus, service, responsiveness, external focus,
relationships |
|
One-Team Culture |
teamwork, collaboration, globalisation, internal customers
|
There are, of course, many types of cultures. And every
organisation is seeking a unique combination of values, beliefs and cultural
norms to deliver a set of behaviours that will enhance its performance. I will
use these three cultures to give you a deeper perspective on how culture can
work to deliver a set of performance outcomes for your organisation. You may
choose to focus on only one, a combination of them, or perhaps explore
others.
My advice-simple messages are more memorable, so one focus is
likely to increase the speed of transformation.