The pair of hands
Here the client sees the consultant as an extra pair of
hands. The client retains full control. The consultant is expected to apply
specialized knowledge to implement action plans towards achievement of goals
defined by the client.
The consultant takes a passive role and does not question the
client’s plans. Decisions on how to proceed are made by the client. The
consultant may prepare recommendations for the client’s review and approval.
Collaboration is not really necessary and two-way communication is
limited. The client initiates and the consultant responds. The client’s role is
to judge and evaluate from a close distance.
When IT people take this type of role with their clients,
problems occur because the manager may not have selected the best solution, and
the consultant did not feel that he or she could question what he or she was
told to do.