Work Is Performed In One Country And Then Sent To Another Country For Finishing
This is a natural way of doing business in many industries.
Examples are the clothing and garment industry, the software industry, and
manufacturing. When you look at this issue, you may be tempted to say “So what?”
After all, that is the way life is. True. However, you can examine the situation
and make a stab at determining potential issues that will arise due to the
situation.
Impact
When work is handed off
from one organization to another, there are bound to be discrepancies and
disagreements as to what was shipped and what was received. This is natural. If
you are doing a project in such a situation, you should identify potential
issues in the handoff. You may want to create a separate subproject that deals
with the interface between the departments or locations. This will draw
attention to the handoff and surface issues earlier.
Prevention
Setting up a separate subproject is one step. Another step
is to involve the two locations in joint tasks to improve and facilitate the
handoff. The important thing here is not to place blame for problems; it is to
get the problems solved quickly. Issues related to interfaces should be tracked
separately from other issues since they tend to be more severe in their impacts.
Action
Often, problems in handoffs are detected too late. It is
this way in manufacturing where subassemblies are made by contractors in one
country and then shipped to another country for final assembly. One automobile
manufacturer had to delay the introduction of a new model because the radiator
assembly was faulty. Unfortunately, this was not detected until over 50,000
vehicles had been produced. They all had to be mothballed until new assemblies
were received and tested.