People In Some Locations Lack Experience And Knowledge About Methods And Tools
Often, because people were trained in the same methods and
tools, it is assumed that they have a certain common level of knowledge and
capability. This is often not the case. The training could have been provided at
different times. Perhaps, the training was not put to use so that the people
lost knowledge and have no experience.
Impact
As was said repeatedly in this book, a basic problem in
international projects is that people make too many assumptions. Management may
assume that people have expertise. The local manager may not know what the
methods or tools are and want to seem on board. The impact is that there is a
lack of progress and a substantial amount of rework. If one location fails to do
its part, then other locations may have to step in. Another negative impact is
cultural. You can make people feel depressed and down on the project if their
lack of knowledge is perceived to be a weakness.
Prevention
Before starting a project, it is important to identify the
methods and tools to be employed in the project at all locations. Then you can
move down to each location to determine their skills and experience. Gaps in
experience may have to be addressed through consultants or employees from other
locations.
Action
If the problem arises, you want to step in and conduct an
assessment of methods and tools. You may want to simplify and substitute various
methods and tools