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Home : International Project Management : There Is A Lack Of Sensitivity To The Culture Factors In Specific Countries
There Is A Lack Of Sensitivity To The Culture Factors In Specific CountriesThere Is A Lack Of Sensitivity To The Culture Factors In Specific CountriesThis issue was mentioned, but not addressed. A common thread through the book has been the cultural factors among countries and even parts of a country. Here the issue is applied to software implementation. ImpactCulture anywhere in the world dictates how you do business and make money. It affects how you interact with customers and suppliers. While there has been some common adoption of some “Western” ways, there remain local nuances and mores. Culture affects the business rules. If the business rules of the software package don’t match up or cannot be reconciled, then there are bound to be problems. Something has to give—either the package fails or the business is affected. PreventionThe best prevention is to understand the culture and business rules in each location at the start. This is a very tall order so let’s simplify it. You should identify about 10–20 critical transactions that would be covered by a new system. Then you should examine how these are carried out in each country in detail using the methods from Chapter 2. ActionYou will begin to detect problems when business rules and exceptions start appearing. People will ask “How will the system handle such-and-such a transaction?” When they get an answer, look at their reaction. If they are quiet and don’t anything else, you know that there is a problem. They won’t discuss it where they are dominated by others. When the problem arises, then you should lower the effort in the software implementation and go back to the transactions and perform analysis. 133
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