Deal with Issues and Use Experience Examples
Examples
Sambac Energy
At Sambac the emphasis
was on getting the work done. The attitude changed when it became evident that
the same mistakes were occurring again and again. The result was that the
approach to lessons learned was applied and the number of mistakes dropped.
After each new mistake, lessons learned were collected. This approach was later
taken by one of the managers back to the company.
Whitmore Bank
Whitmore had many issues in their deployment of credit card.
Yet, they had no organized approach for issues. There was no numbering or
identification system. No one knew how many open issues there were. When the
second effort was made at the project, the issues were tracked and labeled.
Issue awareness and management were viewed as critical success factors.
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