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The Score Card For The Project Leader


The Score Card For The Project Leader

The use of score cards has always been a good idea for regular measurement. Later in the book you will see score cards for a project, for department participation, and for consultants and contractors. Figure 3.3 contains a score card for the project leader. You should evaluate yourself on a regular basis. Also, use this list as a starting point. As you review the list, you can see that some of the factors are subjective. This is by intent since project management is not a science; rather, it deals with the world of politics and personalities.

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Figure 3.3: Score Card for a Project Leader

How often should a project leader be measured? Certainly, not just at the end of the project. If you have a year-long project, then three measurements would be useful. This would give the opportunity to make some changes and improvements when the project is still going on.

Managing Multiple Projects

If the discussion of project leadership were to stop here, this would traditionally be in line with other books. However, international projects really benefit from gathering lessons learned and from building project management capabilities over time. Cumulative effect and benefits are the keys to long-term success in international projects. Your goals for managing international projects extend beyond a specific project and include the following:

  • Make project plans more accurate and estimation better through improved project templates. Projects are reviewed during and after the work to improve the project templates.

  • Lessons learned are gathered during and after the projects and associated with the project templates. The lessons learned are then applied to work in new projects, generating more experience.

  • Experience in dealing with issues grows and people become more aware of what methods work and fail in dealing with issues. The awareness that the same issues recur again and again in international projects grows.

Some would argue that this experience is not really that relevant since each international project is unique. Take construction. Each building project is unique to the situation. The same is true with mergers and acquisitions. Yet, look at the real world. The details are different each time, but the general structure of types of projects is the same. Thus, if you were going to deploy a new purchasing process in four countries, each country could use the same project template, but the detailed plans would be different. Moreover, after you finished in one country with one project, you could learn from this effort to benefit you in the second. The same would be true for the third and fourth. This is true even if the efforts were undertaken in parallel.

The same is true with issues and lessons learned. The same 400–500 issues have been found to recur again and again in projects. Lessons learned gathered about dealing with cultural or political issues tend to remain valid in different situations.

The Project Office And The Role Of Project Coordinator

If keeping experience is a good idea, then the problem becomes one of how best to gather, retain, and organize the information. One method is to employ a project office. A project office is a centralized group in an organization that is concerned with projects across the corporation—not just the international projects. However, project offices sometimes fail because they become too bureaucratic. They also fail because the people in the project office are only schedulers and have not managed a real world project.

Is there another approach that can work better? Experience shows that the use of a project coordination role is very useful. To be effective the position of project coordinator should rotate among different organizations and people. In this way, it will have less of a chance of becoming bureaucratic. What is the role of project coordination?

  • Analysis of multiple projects. The project coordinator rolls up the information for multiple projects and presents it to management.

  • Initial analysis of issues and questions posed by management. A central lead is needed to follow up on issues and problems that are defined by management and have to be coordinated across multiple projects.

  • Organizing the project files and project history. This seems like a mundane and routine job, but it is significant. Project history tends to get lost in the rush of other work. Here the project coordinator oversees a library of completed projects for future reference.

  • Oversight of the lessons learned and issues databases. These databases have been defined and will be addressed in more detail later. Obviously, for any database there must be someone who oversees the quality, completeness, and accuracy of the information.

  • Identification of new, potential project leaders. The project coordinator can help to identify, evaluate, and recommend candidates for project leaders for international projects.

  • Support and mentoring of project leaders in the field. Project leaders are often on their own. Even with having two project leaders per project, there are times when some outside help and guidance can be useful. That is the purpose of this role.


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