One of the key drivers in reengineering efforts is the use of technology to create efficiencies in the improved process. This is also the "Achilles heel" of reengineering projects. The success of the entire effort hinges on whether the technological solution is fully utilized. The important thing to remember is that the technology will be used across your entire business. The technology will do one of two things:

1. It will perform a particular function, as shown in our loan-granting example, where the initial screening of a loan is performed by the system as opposed to a salesperson.

2. The technology will probably become the glue that binds work functions together. Going back to our loan example, the system is routing loans back to sales after they are approved.