-CRM for Improving Cash-Flow Management

'Straight-through' processing reduces error rates and reduces returned orders, leading to improved cash-flow management and lower costs. One product manufacturer selling through distributors achieved a reduction in error rate on electronic orders of between 1 per cent and 4 per cent with an average cost per error of US $120. IBM found that the time taken to arrange business partner financing reduced from two days to two hours, the percentage of its orders manually shipped reduced from 75 to 0 per cent and invoice accuracy was raised from 70 to 98 per cent. First Service Networks, a facilities maintenance company, reduced the time between service request and technician despatch by 25 per cent. They reduced billing, invoicing and collection cycle times by 50 per cent and reduced total paperwork and status phone calls by 75 per cent.