Austrian companies score well and are above the European average in all areas. They know which customers they want to manage and how these customers behave. They have developed solid propositions and have well-developed infrastructures, in terms of people and IT, which can support the proposition. Customer Management Activity, the day-to-day management of customers, is also solid. Measurement performance is good. They score particularly well in the Customer Experience, listening to customers, and understanding what they have to do to improve customer management.