Of course, taking a wide range of different requirements
into account necessitates not only intense user involvement, but also an ability
to respond to changes. None of these projects would have succeeded if those in
charge had adopted a rigid approach, refusing to adjust the specifications as
the project progressed. The congestion charging scheme was just too high profile
for there not to be considerable political and media pressure influencing the
form the final scheme would take. Bringing together so many systems and types of
technology meant that mistakes were inevitable; lessons had to be learned. The
Home Office concludes: ‘Planning is essential to reducing risks and increasing
the chances of success, but planning only takes you so far. After that, success
is dependent on a flexible and cooperative approach which enables changes in
scope and timescales to be accommodated and overcome.'
At Wimbledon, there was an issue with the number and
varieties of use to which the match data could be put (players needed different
information to commentators; online viewers wanted other information again).
This was solved by having a single, central database from which a wide range of
‘feeds' could be drawn.