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Home : Construction Industry : Heterogeneity, not uniformity
Heterogeneity, not uniformityHeterogeneity, not uniformityWhereas the monolithic systems of the 1990s were predicated on the idea of bringing the disparate functions of an organization together by standardizing processes and centralizing control, the initiatives described in these case studies are indicative of a very different approach. Rather than trying to impose uniform technology on UK police forces, JTrack provided a secure, easy-to-use way to update and access information in a variety of formats to cope with the different business processes and counting rules used by the different organizations. Rather than try to make all central London drivers use one method of payment, JTrack allowed them to choose a method convenient to them, leaving behind-the-scenes technology to link everything together. Because each of these initiatives relied on the cooperation of a wide array of stakeholders, a top-down approach was never going to work. To encourage take-up, the different needs of potential users had to be worked with, not ignored. 244
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